FAQ About Staying in Jacó with Casago Costa Rica

Casago Costa Rica is a professional vacation rental management company serving Jacó, Herradura, Los Sueños Resort, and Playa Hermosa. We offer modern, fully equipped apartments with hotel-style service, 24/7 support, and local expertise. As part of the international Casago network, we combine global best practices with personalized, Costa Rican hospitality.

Our properties are located in the Jacó Beach area, in Costa Rica’s Central Pacific region. We service Jacó, Herradura, Los Sueños Resort, and Playa Hermosa. All communities offer easy access to beaches, dining, supermarkets, adventure tours, the Los Sueños Marina and Golf Course, and Carara National Park..

Vacation rentals offer more space, comfort, privacy, and flexibility than traditional hotels—often for a similar price. Our portfolio includes condos with fully-equipped kitchens, living rooms, balconies, high-speed Wi-Fi, pools, and many other ammenities like gyms, BBQ areas, yoga decks, and co-working areas, making them ideal for families, groups, surfers, remote workers, and long-term stays.

Absolutely. Our vacation homes are great for families and groups:

• Multiple bedrooms and bathrooms
• Fully equipped kitchens for healthy home-cooked meals
• Pools, game rooms, and nearby kid-friendly attractions

Plus, we often offer discounts for long stays. Just ask our reservations team.

Definitely. Many of our properties have high-speed Wi-Fi and dedicated co-working spaces or quiet areas to set up your workstation. It’s ideal for combining work with a tropical lifestyle. Find more information on our blog.

Yes. Every Casago rental includes a fully equipped kitchen with cookware, utensils, and basic cleaning supplies. Whether you’re prepping breakfast or cooking a full dinner, you’ll have what you need.

The best way to book is directly through CasagoCostaRica.com or WhatsApp, where you’ll find the lowest prices, real-time availability, secure payment, and exclusive promotions. You can also book through platforms like Airbnb and Vrbo, but direct booking always offers the most value.

Yes. Our website offers direct-booking discounts, fewer fees, and the most accurate property details. Plus, we have a Best Price Guarantee. Platforms may add service fees that do not apply on our direct site.

Each stay includes high-speed Wi-Fi, full kitchen amenities, linens, towels, TV and lounging areas, air conditioning, and access to community amenities such as pools, gyms, co-working areas, kids’ zones, and secure parking (varies by building).

We also provide a starter set of essentials: single-use toiletries in each full bathroom (shampoo, conditioner, and soap), two rolls of toilet paper per bathroom, two rolls of paper towels in the kitchen, two trash can liners per bin, dishwashing liquid, dishwasher pods/packets (when applicable), laundry pods (if your unit has a washer/dryer).

In general, you may cancel your reservation up to 14 days prior to your stay. However, cancellation terms may vary by property and season, so make sure you review the exact policy during the booking process and in your confirmation email.

Yes. Many of our properties welcome long-term stays and provide excellent Wi-Fi, secure parking, and modern amenities. Please contact us for special long-stay discounts.

Most Casago Costa Rica rentals use keyless entry. Guests receive a unique door code before arrival, allowing seamless and secure self-check-in without needing to meet anyone in person.

Check-in typically begins at 3:00 pm and check-out is at 11:00 am. Early check-in and late check-out may be available upon request and are subject to availability.

Daily housekeeping is not included, but mid-stay cleanings can be arranged for an additional fee. Our professional housekeeping team prepares every home before your arrival with hotel-level cleaning protocols. We ensure the space is clean, sanitized, and stocked with starter amenities.

Pet policies vary by property. Pet-friendly units are clearly marked on our website and they welcome up to 2 pets -dogs or cats. Some of our pet-friendly rentals even have on-site dog parks!

Yes. Most communities offer secure on-site parking, either covered or uncovered. Parking details are listed on each property page.

Absolutely. All Casago Costa Rica rentals offer high-speed Wi-Fi so you can stay connected whether you’re working remotely or sharing sunset photos with loved ones.

While our homes come well-equipped, we recommend bringing:

• Sunscreen and bug spray (especially for outdoor adventures or hikes)
• Swimsuits, flip-flops, hats, and sunglasses
• Your favorite snacks or spices for cooking
• Personal medications and any baby or pet supplies if needed
• Reusable water bottles and a camera to capture the beauty of Jacó

Jacó’s town center is very walkable, with restaurants, cafés, shops, and the beach concentrated in a lively, compact area. Some condo communities are located just outside this zone, so guests often walk while in town and use short Uber rides when staying in nearby residential areas.

A rental car is optional. Many travelers rely on walking, taxis, or Uber. However, having a car can be convenient if you plan to explore the Central Pacific region extensively.

Jacó is approximately 1 hour and 30 minutes from Juan Santamaría International Airport (SJO), depending on traffic and time of day.

Yes. Jacó sees a steady flow of national and international visitors year-round. As with any beach town, we recommend standard travel precautions: avoid leaving items unattended on the beach, close windows when you leave the property, and use authorized taxis or Uber.

Top nearby attractions include:

• Surfing at Jacó Beach or Playa Hermosa (world-class surfing)
• Fishing charters & boating at Los Sueños Marina
• Golfing at La Iguana Golf Course
• Hiking to Bijagual Waterfall or up to El Miro
• Birding at Carara National Park
• Zip-lining, ATV tours, and horseback riding
• Yoga classes or spa treatments
• Day trips to Manuel Antonio or Tortuga Island
• Local dining and cafés (check our guide)
• Attending local events like the ones featured on Jacó Vibes

Jacó enjoys a warm tropical climate all year round:

• Green Season (May–Nov): Expect lush landscapes and afternoon showers, with temps around 80°F (27°C)
• Dry Season (Dec–April): Sunny days with temps around 90°F (32°C)

We accept major credit cards and secure online payments. Some long-term stays may accept bank transfers.

Yes. Our properties require a refundable security deposit. Details are provided during booking.

Cleaning fees cover professional full-turnover cleaning, including laundry, sanitation, and reset of the property to hotel-level standards before each stay.

We provide full-service management, including marketing, reservations, dynamic pricing, cleaning, guest communication, maintenance coordination, inspections, and 24/7 support. Our owner portal provides real-time access to reservations, statements, and performance metrics.

Your home is listed on CasagoCostaRica.com, Airbnb, Vrbo, Vacasa.com, and leading international platforms. We use targeted digital marketing, social media, email campaigns, and photography to maximize exposure. Furthermore, our expert sales team promotes Casago at international tourism trade shows and local employee associations.

We operate on a transparent percentage-based commission model, with no hidden fees or fixed monthly charges. Owners receive monthly statements and direct deposits.

Yes. Owners can block personal dates at any time through the owner portal or by contacting us.

Modern condos with pools, gyms, co-working spaces, and proximity to the beach or town center typically see the strongest occupancy and return on investment.

Our onboarding process includes a property evaluation, photography, listing creation, dynamic pricing setup, technology installation (keyless entry when applicable), calendar syncing, and a smooth transition plan to avoid gaps in bookings.